*INTERNAL VACANCY*
We are looking for a new colleague who is ready to take the next step as a Medior Account Manager within our Professional Clients team. In this role, you'll work closely with our clients, strengthen long-term partnerships, and contribute to improving our internal processes.
What the role entails:
• Providing excellent customer service
• Maintaining customer relationships
• Acquiring new clients
• Representing the department at networking events to expand the professional network
• Guiding clients through the onboarding process
• Leading or contributing to internal projects to improve processes and tools
• Documenting and improving internal procedures
• Collaborating with other departments (such as CDD, Transaction Monitoring, and Compliance)
• Conducting rate negotiations with (potential) clients
What we are looking for:
• At least 2-3 years of experience in Customer Service and Sales
• DSI Informeren Beleggen Retail registration
• Extensive knowledge of the trading platform and account management
• Strong sales skills and the ability to build long-term customer relationships
• Knowledge of the stock market and financial instruments
• Patience and the ability to support customers with complex inquiries
• Excellent communication skills in Dutch and English, both written and spoken
• A true team player who collaborates effectively with colleagues from different departments
